FAQ’s

WHEN DO YOU DELIVER?

Deliveries are made from around 8am. Collections are made from 5.30pm in the Summer months and earlier in the Winter. We deliver and collect on a geographical basis, but we try to be as flexible as possible. If you require specific delivery times please inform us at the time of your booking. Collections after 8.00pm may incur an additional charge. We can accommodate exact delivery and collection times for indoor hall parties or if you are organising a school fete.

WHAT DO I NEED TO DO PRIOR TO YOUR ARRIVAL?

Our inflatables are delivered on a sack barrow and we need an adequate clear access for this (approx 3ft depending on the inflatable ordered). Please ensure the paths or access to your garden is free from obstacles. We will need access to mains power electricity within 50 metres of where you would like the unit sited. We can supply a diesel generator for you to hire if there is no access to mains electricity. Please prepare the site prior to our arrival. In the summer months we run to a tight schedule to ensure all our customers are delivered to and collected from on time. Our delivery staff may not be able to wait whist the access and or site is cleared and prepared.

WHERE CAN YOU PUT THE CASTLE? 

For safety reasons any inflatable sited outdoors must be sited on a reasonably flat lawned area (slight slopes are acceptable) so that it can be staked to the ground. The site area needs to be free from stones, sharp objects such as washing line pole sockets, dog mess, and excessive mud. If there are any overhanging trees or bushes encroaching on the site area of the inflatable, these will need to be pruned back prior to our arrival. The unit cannot be sited where any side of it is brushing up against bushes, trees, fences etc… Barbeques must not be sited within 10 feet of the inflatable. Please prepare the site prior to our arrival, in the summer months we run to a tight schedule to ensure all our customers are delivered to and collected from on time. Our delivery staff may not be able to wait whilst the access and or site is cleared or prepared.

DO YOU BELONG TO ANY TRADE ORGANISATIONS?

We are full members of the B.I.H.A. (British Inflatable Hirers’ Alliance) and also T.I.P.E (The Inflatable Play Enterprise).

WHEN SHOULD I BOOK MY INFLATABLE?

We get very busy in the summer months especially on weekends & bank holidays. We always advise to book as soon as possible to avoid disappointment. We do however take bookings as late as the same day. If you need to make a last minute booking please call us, we have an extensive range of inflatables and we will always try to help.

DO YOU HIRE CASTLES OVERNIGHT?

Overnight hire is available on selected bouncy castles. A refundable cleaning deposit of £150.00 is required on overnight bookings. This is returned upon collection of the inflatable provided it is found to be in clean and good order. Two forms of identification may be required for overnight hires.

WHAT HAPPENS IF IT RAINS?

If it is raining on the day of your party we will telephone you to see if you want to take a chance on the weather. The bulk of our castles have shower covers fitted in case the weather is not as forecast.

DO YOU FULLY INSTALL THE INFLATABLE?

We do everything for you. We deliver and fully install the inflatable and safety mats ready for use. We will give you written safety instructions and go through them with you. The safety instructions list all the do’s & don’ts – for example what to do if there should be a heavy cloudburst etc.. We will collect and fully dismantle all equipment at the end of your booking.

WILL THE INFLATABLE GO IN A HALL?

Some of our inflatable equipment is suitable for indoor use in halls. Always enquire with the hall you are booking with as to the height of the ceiling.

DO YOU HIRE ADULT EQUIPMENT?

We do stock adult inflatables which are specifically designed for adult use. If you are organising an event or party where adults will need to use the equipment please order adult grade units. Adult equipment is made very differently from children’s castles. Adults using children’s castles cause damage to castles and injury to users.

DO YOU OFFER INFLATABLES FOR HIRE FOR SCHOOL FETES?

We do hire equipment for school fetes. We offer packages which are ideal for school fetes, or private family parties. Please call us for more details.

DO YOU OFFER DISCOUNTS?

We do offer package deals. We have regular special offers. Please call us for more details.

IF I NEED TO CLEAN THE CASTLE WHAT CAN I USE?

Our inflatables are thoroughly checked and cleaned prior to every hire. If it is necessary to clean any soiling prior to us collecting at the end of your hire then only hot soapy water (fairy liquid) can be used to clean the castle. Chemical cleaning agents must not be used. It is important to clean any marks made quickly. face paints for example must be cleaned off immediately whilst it is still wet, if not the face paint will permanently stain the castle.

DO YOU HAVE PULIC LIABILITY INSURANCE?

Our equipment is supplied under protection of a Public Liability Policy, which is subject to the terms and conditions of hire. You are responsible for supervision. We will provide written safety instructions which are based on current HSE guidelines.

HOW LONG DOES IT TAKE TO SET UP?

It takes us approx 20 mins to install or collect our equipment depending on which inflatable is ordered and ease of access.

CAN I COLLECT THE INFLATABLE FROM YOU?

No. We need to install and collect our inflatables ourselves for safety reasons and insurance constraints.

DO I NEED TO SHOW IDENTIFICATION?

We do need to see two forms of identification for overnight bookings. A utility bill showing your address and another form of ID showing your name & signature such as a driving licence. https://www.bbcinflatables.co.uk/faq/ https://www.bbcinflatables.co.uk/faq/ https://www.bbcinflatables.co.uk/faq/ https://www.bbcinflatables.co.uk/faq/We will be unable to proceed with the hire if you fail to provide identification.

WHAT HAPPENS IF I NEED TO CANCEL MY BOOKING?

If you need to make a cancellation please notify us as soon as possible.

HOW DO I MAKE A BOOKING?

Please call on 01905 841902 or 07834 211266 or 07765 000777 to make a booking or visit our contact page and book online. Payment is required upon delivery by either cash, card or cheque supported by a guarantee card.

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